Simply TICKET - questions and answers

Simply TICKET will replace the the ticket and seat reservation used thus far. The passenger will receive a ticket which will indicate the numbers of the train, carriage and seat. In the event that there are no places to sit on a given train, the customer will be informed of this at the purchase stage and will decide alone whether to take the train despite this, without the guarantee, or to select another train.

 

It will be possible to buy a ticket indicating a place to sit from 19 March of this year through all distribution channels, i.e. at the traditional ticket window, via the e-IC system and a mobile telephone (the BILkom – 'mobile TICKET' – system), at ticket machines and on the train.

If a passenger bought a ticket in advance for a journey on 19 March or later for a train on which reservation of a space did not apply, it will be possible to visit a ticket window before the beginning of the journey and at no additional charge exchange the ticket for a new one indicating a place to sit. However, in the event that the traveller does not visit a ticket window and boards the train with this ticket, any free space may be taken, but only until the arrival of a traveller with this space indicated. If, on the other hand, the traveller would like a guaranteed space on a given train, an unpaid supplementary ticket indicating a place to sit should be obtained (at a ticket window or on the train, without charge for the issue of a ticket).

For the initial weeks in which the new clearance rules apply on trains not thus far covered by reservation of a space, provision will be made for a certain pool of spaces for travellers who purchased a ticket for a journey before 19 March of this year.

In addition, since 11 March we have been informing travellers of the introduction of the new clearance rules by way of our website, leaflets distributed at stations, press materials, a film shown on monitors at ticket windows, Facebook, Twitter and announcements made on trains.

If on a given train there are no longer any free places to sit, the customer will be informed of this and will decide alone whether to make the journey without the guarantee of a place to sit or, instead, to travel on another train.

No. In the case of EIC and Ex trains and first class on TLK, where so far reservation of a space has applied, the ticket price for a journey will be the same as the current sum of the charge for the journey and the seat reservation. However, the ticket price for a journey in second class on a TLK train will not change and will cost as much as it currently does, in addition to which the traveller will – where spaces are available – have a place to sit indicated with the ticket for the journey.

The ticket price for the journey is not subject to the possibility that a place to sit is indicated. In every case, whether the traveller has a place to sit indicated or decides to make the journey on a train with a lack of free space, the charge for the given journey will be the same. This solution is to encourage our customers to plan a journey, which will allow us to better manage rolling stock and mean that a ticket will cost as much as 10% less.

As a mass public transport operator, PKP Intercity cannot limit the sale of tickets for its trains. This means that if on a given train there are no longer any free places to sit, the traveller will be able to purchase a ticket for the journey without a place to sit indicated, but this is always a decision taken by the traveller at the ticket purchase stage.

A passenger who has a season ticket may on the train take any place to sit which is free, but only until the arrival of a traveller with this place indicated. If the passenger would like a guaranteed seat on a given train, an unpaid supplementary ticket indicating a place to sit should be obtained at a ticket window.

Supplementary tickets with a place to sit indicated may be purchased in advance 30 days before the journey. This means that a supplementary ticket may be obtained for consecutive journeys on each of these days.

A supplementary ticket with a place to sit indicated may be purchased at a ticket window or on the train. In addition, network ticket holders may also purchase such a ticket via the e-IC system. The purchase of such tickets is not compulsory – a traveller with a season ticket may take any place to sit which is free, but only until the arrival of a traveller with this place indicated.

A ticket for a single journey – where places to sit on the given train are available – will be issued with a place to sit indicated. Only season ticket holders will be able to purchase alone supplementary tickets with a place to sit indicated.

Yes, because the purchase of a ticket with a place to sit indicated for a journey along just one stage of the route of a given train does not block this space for the entire route.

Before beginning a journey a traveller always has the right to exchange one ticket for another. An exchange may be performed only once – each further instance is treated as the return of a ticket.

A ticket without a place to sit indicated will be issued only in the event that on a given train there are no longer any free places to sit. Holding such a ticket does not, however, mean that the entire journey need be made standing. A traveller with such a ticket may take any free space, but only until the arrival of a traveller with this space indicated.

The rules for reserving and taking advantage of these spaces and purchasing supplementary tickets have not changed.

For a journey along a domestic stage on an international train, a traveller may purchase a ticket with a place to sit indicated according to the same rules as a passenger travelling domestically.

Holders of these season tickets will be able to take a free space on a train, but only until the arrival of a traveller with this space indicated. If, however, they would like the guarantee of a seat, an unpaid supplementary ticket indicating a place to sit should be obtained.

The exchange of tickets will take place on the same basis as before.

Thanks to the new solution, we will be able to monitor the use of trains, which will allow us to adjust the number of carriages to the real demand for space. At the beginning of the year we introduced the principle that Wcześniej = Taniej, that is, Earlier = Cheaper. Such offers are to encourage our customers to plan a journey in advance, which allows us to better manage rolling stock and means that a ticket may cost as much as 10% less.

We are considering the comfort of passengers transporting bicycles and thus providing for special carriages (with specific spaces) in all rolling stock investments which we carry out. There will be ever more of these with time. Detailed information relating to bicycle transport is available at our website, www.intercity.pl.