Lost baggage reclaim
Have you accidentally left something on our train? Do not worry, check where you can get help to recover it.
Train service employees regularly and thoroughly inspect the carriages and deliver found items to the designated points.
We wish to inform you that in accordance with “Journal of Laws of 2015, item 397, Act of 20 February 2015 on found property,” lost luggage must be recovered within 3 days after depositing in a designated point.
In order to schedule a later collection date of the lost luggage, please contact the designated point using the following phone numbers before the lapse of the aforementioned time limit:
List of lost and found points
| Telephone number | Open at | Serviced on | ||
|---|---|---|---|---|
| WARSZAWA | 697 044 651 | PRZ.Warszawa@intercity.pl | 7:00 a.m. - 3:00 p.m. | Monday - Friday
except for holidays
and November 25, 2025
The point in Przemyśl is open every day except July 20 and 26 |
| KRAKÓW | 12 393 55 16 | PRZ.Krakow@intercity.pl | 9:00 a.m. - 5:00 p.m. | |
| PRZEMYŚL | 695 322 018 | PRZ.Przemysl@intercity.pl | 9:00 a.m. - 5:00 p.m. | |
| GDYNIA | 786 857 807 | PRZ.Gdynia@intercity.pl | 7:00 a.m - 3:00 p.m. | |
| SZCZECIN | 697 044 415 | PRZ.Szczecin@intercity.pl | ||
| KOŁOBRZEG | 695 321 247 | PRZ.Kolobrzeg@intercity.pl | ||
| BYDGOSZCZ | 697 048 539 | PRZ.Bydgoszcz@intercity.pl | ||
| OLSZTYN | 601 435 914 | PRZ.Olsztyn@intercity.pl | ||
| WROCŁAW | 786 857 854 | PRZ.Wroclaw@intercity.pl PRZ.Poznan@intercity.pl | 7:00 a.m. - 2:00 p.m. |
Information on luggage left on train may also be obtained at the PKP Intercity helpline, available 24 hours per day.