Note!
Please remember to save the file containing the ticket on your hard drive or print out your purchased ticket. By doing so you ensure that your ticket will always be accessible and you will not lose access in the event of an Internet connection malfunction, maintenance of the PKP Intercity online ticket sales system or any other disruption of service.

1. I want to buy a PKP Intercity ticket through the Internet. Do I have to create an account?

Creating an account is not necessary. It is possible to purchase a ticket through a “Guest” account. To do this, the option “buy ticket without registration” should be selected during purchase. In the next step, the system will ask for a full name, e-mail address as well as acceptance of the terms and services. When the process is complete, a confirmation message with the number of the ticket purchased will be sent to the e-mail address provided by the user. After purchasing a ticket, it is possible to perform certain operations on the ticket (a one-time change of details, return), by logging in through the User panel and providing the number of the ticket purchased and the e-mail address.

Note!
Please remember to save the file containing the ticket on your hard drive or print out your purchased ticket. By doing so you ensure that your ticket will always be accessible and you will not lose access in the event of an Internet connection malfunction, maintenance of the PKP Intercity online ticket sales system or any other disruption of service.

2.I want to purchase a ticket using the mobile application. How do I do that?

For that purpose, search the shop available in a given operating system for our IC Mobile Navigator application (the application is available for Android, iOS and Windows Phone) and download it to your mobile device. The purchase of the ticket is possible after registration in the SkyCash payment system by adding a credit card to the SkyCash account or through the e-wallet functionality. The application may be used to purchase tickets even 5 minutes before the departure of direct PKP Intercity trains, for all categories of trains and for the majority of statutory and commercial discounts.

3. I have a Colour Card and I want to travel on an EIP train

If you wish to travel on an EIP train, you must pay the EIP surcharge (the flat-rate price is 10 PLN).

In order to purchase the surcharge, the EIP train route should be selected, and the “I have a Colour Intercity Card” box should be checked during the ticket parameter selection. The card code is then entered and the purchase proceeds as a normal ticket purchase.

Note:
EIP train surcharges are available only to registered users.

4. How can I purchase a ticket with a 100% discount, i.e. for a child up to 4 years old?

To purchase a 100% discounted ticket for a child up to 4 years old, a ticket must first be purchased for the passenger whom the child is accompanying (basic ticket). After the purchase of this ticket, it is possible to purchase a ticket by selecting the 100% discount and providing the number of the basic ticket at checkout. The system will allocate a seat as close as possible to the person purchasing the basic ticket. If this is not possible, the system will display the appropriate message. In this event, the basic ticket should be returned within the e-IC system and visit a ticket office to purchase the tickets.

5. I am over 60 years old and I want to travel by train.

People who are 60 years old or older are eligible for a 30% discount for 1st and 2nd class TLK, IC, EIC and EIP tickets. In order to use the discount you need to select the number of people eligible for the discount while purchasing the ticket, then select "30% Senior’s Ticket" from the dropdown list. The subsequent steps do not differ from purchasing a standard ticket.

Any identification document with a photo, stating clearly the identity and age of the passenger may serve as a confirmation of eligibility to receive the discount. Such a document should be shown to the staff on the train.

We would like to inform you that the PKP Intercity Internet Sales System may select a more beneficial offer than "Senior’s Ticket".

6. Ticket purchase confirmation

At the end of the ticket purchase transaction, the system will generate a relevant message, which will be sent to the e-mail address provided at the time of registration or at the time of purchase via the “Guest Account”, together with the ticket attached in a PDF format.

7. I have a bearer network ticket and I want to travel on an EIP train

If you wish to travel on an EIP train, you must purchase a seat reservation (the flat-rate price is 10 PLN).

In order to make the reservation, you should create an account in the e-IC system, then select the EIP connection you are interested in, and then select “Bearer network ticket” from the dropdown list in the discount field.

In the next stage, you must provide your employer code, the series and number of your ID and the number of the ticket for which you are purchasing a reservation. The following steps of the purchase process continue as normal.

EIP seat reservations are available only to registered users.

8. After paying it was impossible to print out the ticket, how can I obtain it?

Each time, transaction conformation is sent together with the ticket attached in a PDF format to the e-mail address provided at the time of registration or at the time of purchase via the “Guest Account”. You can also re-log into the system and go to the “My tickets” tab, where, under “Paid”, you may find the relevant ticket and print it again. A domestic ticket may also be copied on a mobile device and shown to ticket inspector at the time of inspection.

Note!
Please remember to save the file containing the ticket on your hard drive or print out your purchased ticket. By doing so you ensure that your ticket will always be accessible and you will not lose access in the event of an Internet connection malfunction, maintenance of the PKP Intercity online ticket sales system or any other disruption of service.

9. What should I do to obtain a reimbursement for bought ticket?

Find an appropriate ticket in the bookmark "Paid", then choose "Resign" and confirm system messages.  It is possible to resign within 15 minutes before the indicated departure time. The action is irreversible. In the case of tickets for which VAT invoice has not been issued, you can use the command "Return" after you resign. After collecting the cancellation fee, the amount shall be automatically transferred to the account from which the payment was made. In the case of tickets for which an electronic VAT invoice has been issued, use the option "Correct invoice" and confirm the system message. You will then see information on the screen that an adjustment invoice has been issued. The invoice is sent to the e-mail address indicated during the registration. Confirm that you have received the information and use the button "Refund". The amount due is automatically refunded after the cancellation fee has been collected. If the User has not granted consent to receive invoices by electronic means, and also if — within the period between payment and resignation from the travel — the bank account was changed, it is necessary to file a motion for refund to PKP Intercity.

10. Large Family Card

All parents and their spouses who possess a Large Family Card may use this offer. To purchase a ticket, the number of passengers should be selected in the discount offer, and the statutory discount “37% Parent/Parent’s Spouse – Large Family Card” should be chosen from the dropdown list. Additionally, the Big Family (30%) offer may be used.

11. Big Family offer

The offer is valid provided that at least two of the persons are travelling from the family holding the Large Family Card. In order to use the offer, the “I’m using the Big Family offer” checkbox should be checked during selection of ticket criteria.

As part of this offer, an additional statutory discount may apply – the appropriate discount should be selected from the dropdown list.

12.Can I buy a ticket in international transport?

You can purchase tickets for the Warsaw – Berlin or Gdynia – Berlin routes. Additionally, you can purchase a return ticket.

13.If I buy a ticket for several persons, should I give the data of remaining persons?

On the ticket you should indicate as Traveller only one person, even if the ticket is bought for several persons. It is essential that the selected person is the one to travel.

14. Can I buy a ticket for a connection with a change via the e-IC?

In the system of online sales you can buy a ticket for a direct connection. In case of changing the transport contract within transport outside of a destination station indicated on the online ticket on a train other than the one indicated on the ticket, the procedure principles are stipulated under the e-IC Rules.

15.What documents do I need during travel?

On the train you should have with you a valid online ticket:
- in a paper form, legibly printed in A4 format, or
- saved on a mobile electronic device equipped with a screen allowing showing images with a size of at least 25 mm / 25 mm, e.g. laptop
- a document with a photo confirming Traveller’s identity,
- a valid document confirming entitlement for a discount - in case of using a reduced ticket.

REMEMBER!

Using an electronic form of the online ticket is allowed only in national transport in case of tickets for sitting seats, whereas, in international transport and in case of tickets for sleeping and lying seats - a single ticket should always be printed out.

16. What should I do if a person, whose name and surname were entered on the ticket resigns from travel or it is necessary to change Traveller’s data?

Traveller’s name and surname indicated on the ticket can be changed after logging in the system. Under tab “My tickets” / “Paid” you should find a relevant ticket and select a command “Change data”. After filling in a proper field and confirming change, the ticket should be printed out again or (if this is a ticket for national transport) saved on an electronic device. Traveller’s data can be changed once, not later that 15 minutes before the train leaves from the station indicated on the ticket.

17. Can I exchange the online ticket and how can I do this?

A ticket bought via the Internet may be exchanged after logging in to the system, in the tab 'My Tickets'/'Paid'. After finding the ticket which the User is willing to exchange, the User should press the “Exchange” button. The exchange process includes a purchase of a new ticket and a resignation from the exchanged ticket. After the exchange, money for the exchanged ticked will be returned to the account from which the payment was made. The exchange process shall be terminated 15 minutes before departure of the train at the latest. After the exchange process is terminated, the exchanged ticket becomes invalid, and the newly bought ticket may also be exchanged, if necessary.

Please remember that the new ticket cannot differ from the exchanged one in terms of: departure station, number of passengers, as well as first and last name of the passenger.

18.Can I buy a ticket with e.g. two different discounts with one transaction?

Unfortunately, it is not possible. However, it is possible to use, while buying a second ticket, an option “Booking next to a place already taken” – then, the system will book a second place nearest to the one bought earlier, provided that such a place is available. It refers to buying a ticket, among others, for a person unable to exist alone and for his or her guardian.

19. Does the online ticket constitute an invoice?

Contrary to a ticket bought at the ticket office, the online ticket does not constitute a VAT invoice.

20. Can a foreigner register in the e-IC system?

Yes.

21. Why, despite making a wire transfer, was the booking cancelled?

If communication between a Client’s bank and a settlement agent exceeds time set for sending a confirmation of making payment, the transaction is cancelled. These are occasional situations. In such cases, the amount paid by the Client is returned to his or her account.

22. How can I delete my account?

In order to delete an account, you have to sent a request from an email address given during registration in the e-IC system to the address: e-ic@intercity.pl. The request must include a name, surname and login of the account’s owner. The account is deleted:

  • immediately, when no buying transaction was made,
  • after 15 months from the date of the last travel in case tickets were bought with the use of this account (a transport contract was concluded).
Until the account is deleted it remains blocked, that is, you cannot conduct any buying transaction through this account.

23. Can pensioners having "Certificate" entitling them to buy tickets for 2 travels during one calendar year buy a reduced ticket via the Internet?

Yes, purchase of such discount ticket is possible via Internet. But you should remember that buying such ticket via Internet, there is no possibility of placement of the relevant note on the certificate. Therefore, the passenger is obliged, before or immediately after boarding the train of the TLK or IC category, to go to the ticket inspector in order for the relevant note to be made on the certificate. If you fail to report the situation, you are liable to pay an additional fee. In trains of EIC or EIP categories, the passenger does not need to report the fact that there is no relevant note on the certificate to the ticket inspector. The ticket inspector will make the note at the time of inspecting travel documents.

24. Until when can I print out or save bought ticket?

Options “Print" and “Save” ticket from the account in the e-IC system are active until the train departs from a station where the Traveller gets on, after that time these buttons disappear. The User can use the browser option in order to print or save ticket any time (even after the train leaves the get on station). Under tab “Paid” you should select a link with a ticket number that can be found in a column: “Type of Ticket”, copy the link with the ticket’s address and paste it to a new window of the browser. Then, you should save and print the page with the use of browser’s option.

25. When is it possible to pre-purchase a ticket for domestic train?

The ticket can be purchased at least 30 days earlier, but no later than 15 minutes before the time of departure from the boarding station indicated on the ticket, in case of tickets:
  • with a seat reservation for up to 6 people,
  • without a seat reservation for up to 2 people,
  • with seat reservation in managerial compartment for up to 4 people,
  • EIP surcharge for one person.
Up to 30 days, but no later than 2 hours before the planned time of departure from departure station in case of tickets:
  • with couchette reservation for up to 3 people,
  • with sleeping berth reservation for up to 6 people,
depending on the category of the compartment.

26. When is it possible to pre-purchase a ticket for an international train?

A ticket for maximum of 5 people with IRT payments using the normal or discount fare, and for up to 3 people using the special offer can be purchased 60 days before planned departure, but no later than, respectively:

  • 15 minutes before departure from the boarding station - in case of IRT ticket (normal or discount fare),
  • 3 days before the planned day of departure - in case of ticket purchased through special offer.

27. How much time do I have to apply for a reimbursement of unused online tickets and how long do I have to wait for it?

The request regarding the reimbursement of unused online tickets should be submitted not later than before a lapse of one year since the day of transport provided and if the transport was not provided – since the day on which it was supposed to have been provided.

Applications concerning totally or partially unused tickets may be submitted: in person, in writing, at any PKP Intercity check-in desk; by letter - to the address of PKP Intercity S.A, Aleje Jerozolimskie 142 A, 02-305 Warszawa.

A reimbursement of partially or completely unused online tickets is carried out immediately, not later than within 30 days since the day of accepting the request or a date of receiving it at one of the places indicated by PKP Intercity.

28. Can I return the online ticket at a ticket office?

Yes. At present, a completely unused online ticket may be returned at the Customer Service Centre and 56 designated ticket offices listed here (link). You can return a ticket at the outlets indicated above if there are no less than 15 minutes left to the train's departure. The amount due is automatically transferred to the account from which the payment was made. If the Traveller does not simultaneously purchase a new ticket that fulfils the conditions of ticket exchange, a cancellation fee will be deducted from the amounts due. In the case of exchange, full refund will be provided.

29. Until when can I resign from the ticket in national transport, what amount of the reimbursement of the unused ticket will I receive?

After using the ‘Return’ option:

  1. for a returned online ticket with an indication or no guarantee of a seat:
    • up to 15 minutes before departure from the boarding station indicated on the ticket – the system refunds:
      • 85% of the cost for a ticket valid for EIP, EIC, IC and TLK trains
    • less than 15 minutes before departure from the boarding station indicated on the ticket – no possibility of auto-refund in the system;
  2. for a returned ticket for a sleeping berth:
    • up to 2 hours before departure from the boarding station indicated on the ticket – the system refunds:
      • 85% of the cost for a ticket and
      • 85% of the cost of the sleeping berth;
    • up to 15 minutes before departure from the boarding station indicated on the ticket – the system refunds:
      • 85% of the cost of the ticket, however
      • the cost of the sleeping berth is non-refundable
    • less than 15 minutes before departure from the boarding station indicated on the ticket – no possibility of auto-refund in the system.
  3. for a returned online ticket for a seat in the management compartment:
    • up to 1 hour before departure from the boarding station indicated on the online ticket – the system refunds:
      • 85% of the ticket cost and
      • 85% of the cost of the reservation in the management compartment,
    • up to 15 minutes before departure from the boarding station indicated on the online ticket – the system refunds:
    • 85% of the ticket cost, however
    • the cost of the reservation in the management compartment is not refundable,
  4. less than 15 minutes before departure from the boarding station indicated on the ticket – no possibility of auto-refund in the system.

30. Can I use the “Wcześniej” [“Earlier”] offer along the section covered by the “Bilet Taniomiastowy” [“Cheap Intercity Ticket”] offer?

The “Bilet Taniomiastowy” [“Cheap Intercity Ticket”] offer may not be combined with the “Wcześniej” [“Earlier”] offer, and therefore no 10% discount is granted in the case of early purchase of a ticket / ticket with seat reservation under the “Bilet Taniomiastowy” [“Cheap Intercity Ticket”] offer.

31.What about additional fare for issuing a ticket onboard for a child up to 4 years old (100% discount), a ticket for transport of belongings, a bicycle, a dog, considering that I cannot buy these tickets in the e-IC?

A person holding a ticket purchased via the e-IC system and buying a ticket on the train for transporting things, a bicycle, a dog, or buying a ticket with 100% discount for a child (children) travelling with such person, pays an additional fee to the value specified in the price list.

32.How can I obtain an invoice for the online ticket? Is the invoice forwarded in an electronic form?

The invoice will be issued if, while buying a ticket, the User checks a box “Issue VAT invoice". If data for invoice are saved on the account, they will be automatically transferred to the form in order to issue an invoice (data can be changed any time).

The invoice can be forwarded only in an electronic form to the User’s account in the e-IC system, if the User agrees to receive invoices in such a form (checks a box “I agree to receive invoices via email”).

33. What can I do, if I forgot to ask for an invoice?

In case of not checking the box “Issue VAT invoice” while buying a ticket, the User has a possibility to generate VAT invoice from his or her account until the 15th day of the month following the month in which the service was realised. For this purpose, you should use a command “VAT Invoice” under tab “Paid”.

In case of exceeding the referred period, PKP Intercity issues a VAT invoice upon the Taxpayer’s request – submitted before a lapse of 3 months, as counted from the end of the month, in which the transport service was provided. Requests to issue VAT invoices to tickets for national and international transport should be submitted to the following address: „PKP Intercity” S.A.,Aleje Jerozolimskie 142 A, 02-305 Warszawa or sent to the email address: fakturye-ic@intercity.pl.

34. In which hours is the system unavailable?

Each day, from 11:30 p.m. to 1:00 a.m., there is a technical break in the e-IC system during which the system is unavailable and it is not possible to buy a ticket.

35. Can I buy a ticket for any distance?

In the online e-IC sales system you can buy a ticket for a distance over 20 km.

36. Is it possible to book a ticket with a discount 30% – Family Ticket?

Currently, it is not possible.

37. Is it possible to purchase a ticket for a rail worker, or their family?

A ticket may be purchased with these trade discounts. During the purchase of the ticket, the appropriate discount should be selected from the drop-down list. In the next step, the system will request that the customer provide the employer code and the series and number of the rail identification card in order to confirm that the customer is entitled to the discount.

38. When, at the latest, can I buy a ticket for a selected train?

• in ticket offices – at the time of train departure at the latest (taking into account the time necessary to reach the location from which the train departs),
• via the eIC system – 15 minutes before train departure at the latest,
• via the SkyCash system, the IC Mobile Navigator application – up to 5 minutes before train departure at the latest,
• in ticket machines – up to one hour before train departure at the latest (taking into account the time necessary to reach the location from which the train departs),
• from ticket inspector – after boarding the training (does not apply to routes served by Express Intercity Premium). Purchase of a ticket from the ticket inspector is connected with an additional fee for an issue of a ticket on the train.
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