Assistance services for persons with disabilities and persons with reduced mobility (PRM)
ASSISTANCE IN GETTING ON BOARD/GETTING OFF BOARD/CHANGING THE TRAINS
Free assistance in getting on board, getting off board or transfer to an interconnected train is offered at stations staffed with relevant personnel.
Please, notify us of the need of such assistance, at least 24 hours before beginning the journey. To this end, you may contact us in the following ways:
24 hours a day:
- by telephone with the PKP Intercity Infoline on +48 42 205 45 31 Cost of connection pursuant to operator’s price list
- by telephone (for calls from international telecommunications networks) on +48 22 322 22 22 Cost of connection pursuant to operator’s price list
- via the notification form (Polish language version)
WHAT DETAILS NEED TO BE GIVEN IN THE NOTIFICATION?
Regardless of the form of contact, please give as many details on your journey and form of assistance as possible:
- date and time of journey;
- contact phone no.;
- departure and arrival station or transfer station., along with information about at which of them the assistance is needed;
- type of disability;
- time and place to meet our employees.
and optionally:
- car number and seat number (for a train/car with seat reservation);
- information about whether you travel with an accompanying person/guardian, guide dog/assistance dog;
- any other useful information (e.g. kind of luggage).