Advice, FAQ and Contact

You can pack items to your hand luggage that can be easily carried, such as the items that can be easily stored under or over the place occupied by you in the train. There are no additional charges in this case.

Therefore, you should think twice before packing: no additional charges, provided that a folded bike or baby push car is transferred in a case. Such sizes are in those cases regarded as hand luggage. Persons travelling with children are also released from any additional charge – they can have an unfolded baby push car while in the train.

When do I have to pay for luggage?

• If you carry items which are easy to move, but they fail to fit the area below and over the place occupied by you in a train. In that event, an additional amount of PLN 5.10 will be charged for each oversized item ;

• if you transport [at least] one unfolded and unpackaged bicycle.

Note! Remember: items brought to a railway car cannot pose a threat to the safety and order of transport, cause nuisance to other passengers, or cause harm to their property. If these rules are observed, the journey will be pleasant and comfortable for all.

Train employees regularly and thoroughly control the interior of train cars. Any found items are sent to the indicated points. For information on lost and found items, call:

CENTRAL DEPARTMENT IN WARSAW – 22 474 50 92, 697 044 651

SOUTHERN DEPARTMENT IN CRACOW – 12 393 15 21

NORTHERN DEPARTMENT IN GDYNIA – 697 044 687

WESTERN DEPARTMENT IN POZNAŃ – 717 173 476

Using the above numbers, you can determine the manner of collection of a lost item – provided that it has been found.

You can transport a bicycle using a PKP Intercity train, but note that you must comply with the special transportation principles.

The transportation of bikes is free of charge. However, the traveller must control his or bicycle at all times based on the bike ticket. Bike transportation features a flat-rate price that amounts to PLN 9.10, depending on the length of the route.